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Terms & Condition


1.  Welcome to freshingers.com.  freshingers Limited (“ freshingers”) provides access to the  freshingers.com  ("Website") to you subject to the terms and conditions (“Terms”) set out on this page. By using the Website, you, a registered or guest user in terms of the eligibility criteria set out herein (“User”) agree to be bound by the Terms. Please read them carefully as your continued usage of the Website, you signify your agreement to be bound by these Terms. If you do not want to be bound by the Terms, you must not subscribe to or use the Website or our services. 

1.2   By impliedly or expressly accepting these Terms, you also accept and agree to be bound by  freshingers Policies (including but not limited to Privacy Policy available at https:// freshingers.com/t/PrivacyInfo) as amended from time to time. 

1.3    In these Terms, references to "you", "User" shall mean the end user/customer accessing the Website, its contents and using the Services offered through the Website. References to the “Website”, " freshingers", “ freshingers.com”, "we", "us" and "our" shall mean the Website and/or  freshingers Limited. 

1.4   This Website may also contain links to other websites, which are not operated by  freshingers, and  freshingers has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each such site. 

1.5    We reserve the right to change these Terms at any time. Such changes will be effective when posted on the Website. By continuing to use the Website after we post any such changes, you accept the Terms as modified. 

1.6  These Terms will continue to apply until terminated by either You or  freshingers in accordance with the terms set out below: 

1.7      The agreement with  freshingers can be terminated by (i) not accessing the Website; or (ii) closing Your Account, if such option has been made available to You. 

1.8   Notwithstanding the foregoing, these provisions set out in these Terms which by their very nature survive are meant to survive termination, shall survive the termination / expiry of this agreement. 

2.      Communication 

2.1  When you use freshingers.com, or contact us via phone or email, you consent to receive communication from us. You authorize us to communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the Website.  Additionally any disclosures posted on the site, or sent to you by email fulfill the legal obligation of communication made in writing. 

3.       Your Account and Responsibilities 

3.1   Any person may access the Website either by registering to the Website or using the Website as a guest. However, a guest user may not have access to all sections of the Website including certain benefits/promotional offers, which shall be reserved only for the purpose of registered Users, and which may change from time to time at the sole discretion of the Website. 

3.2  If you wish to register your account with the Website, you shall be required to create an account by registering with a valid Bangladeshi mobile number and/or with your Facebook account or your email address or by filling in the details prescribed in the Website registration form. You will then receive a password or one-time PIN with which you can login to the website to place orders. 

4.      Charges 

4.1  Membership on the website is free for users.  freshingers does not charge any fee for browsing and buying on the website freshingers reserves the right to change its fee policy from time to time. In particular freshingers may at its sole discretion introduce new services and modify some or all of the existing services offered on the website. In such an event,  freshingers reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee policy will be posted on the website and such changes will automatically become effective immediately after they are posted on the website. 

5.        Copyright 

5.1       The material (including the content, and any other content, software or services) contained on  freshingers.com are the property of  freshingers Limited, its subsidiaries, affiliates and/or third party licensors. No material on this site may be copied, reproduced, republished, installed, posted, transmitted, stored or distributed without written permission from  freshingers Limited. 

6.        Cookies 

6.1       This site uses cookies, which means that you must have cookies enabled on your computer in order for all functionality on this site to work properly. A cookie is a small data file that is written to your hard drive when you visit certain Web sites. Cookie files contain certain information, such as a random number user ID that the site assigns to a visitor to track the pages visited. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies, by themselves, cannot be used to find out the identity of any user. 

7.        Promotional Activity 

7.1      To promote its services  freshingers uses various advertisement and commercials which are truthful and are not deceptive or unfair to the best of our knowledge and belief. Every user is under the obligation to go through the relevant information contained in the Website before using the service and it will be assumed that each user is aware of every information provided in the Website. Images of products in the Website are for and by reference only and actual product may vary from the corresponding image exhibited. The Website disclaims any liabilities arising out of any discrepancies to this end to the fullest extent permitted by law. 

 

7.2  Discount code(s) offered to any/all segment of  customer(s) through different marketing channels might get disabled or extended by the authority at anytime without any prior notice. The modality can also be  changed to accomodate with price changes or fluctuation & intense of uses of the same by the user base to protect any sort of abuse or suspective uses.

8.1   You can cancel your order for a product at no cost any time before the goods are delivered to you. 

8.2   Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household. 

9.       Product Descriptions 

9.1 freshingers attempts to be as accurate as possible.  freshingers does not manufacture or produce any product by themselves. Therefore,  freshingers does not warrant that product descriptions or other content of any  freshingers product is accurate, complete, reliable, current, or error-free. If a product offered by freshingers itself is not as described, your sole remedy is to return it in unused condition. 

 

10.1     Despite our best efforts, a small number of the items in our catalog may be mispriced. If the MRP of an item sold by Chaldal is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. And if the stated price on the product is lower than Chaldal, we will, either refund the amount or replace the product according to your preference, when acknowledged. 

11.       Return Policy 

11.1     A user may return any product during the time of delivery, or within 7 days if: 

a)        Product does not meet user’s expectation. 

b)        Found damaged during delivery 

c)        Have doubt about the product quality and quantity 

d)        Received in an unhealthy/ unexpected condition 

e)        Is not satisfied with the packaging 

f)         Finds product unusable 

We are continuously monitoring accounts of customers with excessive requests of returns and refunds. We take necessary steps to prevent this. 

12.1    A user may return any unopened or defective up to 20% and less, item within 7 days of receiving the item. But following products may not be eligible for return or replacement: 

a)        Damages due to misuse of product 

b)        Incidental damage due to malfunctioning of product 

c)        Any consumable item which has been used/installed 

d)        Products with tampered or missing serial/UPC numbers 

e)        Any damage/defect which are not covered under the manufacturer's warranty 

f)         Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered. 

13.       Refund Policy

13.1      freshingers tries its best to serve the users. But if under any circumstances, we fail to fulfill our commitment or to provide the service, we will notify you within 24 hours via phone/ text/ email. If the service, that  freshingers fails to complete, requires any refund, it be done maximum within 7 Days after our acknowledgement.

13.2     Refund requests will be processed under mentioned situation:

- Unable to serve with any product.

- Customer returns  any product from a paid order.

- Customer cancels a paid order before it has been dispatched.

For all the above three scenarios, the refund amount will be sent to  freshingers Balance of the customer. And the balance can only be used to purchase at freshingers. Upon customer's request,  freshingers will transfer the refund amount to the user's original payment source within 7 days. Refund is only allowed for customers who have paid via bKash or card or other electronic method. For the orders that are paid via Cash, refund is only to be given through  freshingers Credits. 

14.       Supply Policy: 

14.1      freshingers, itself does not produce or manufacture any product, therefore  freshingers tries to control the quality, but do not give quality assurance for any. We believe the manufacturer/ vendor/ supplier are fully capable of assuring the quality of every product. 

15.       Modifications 

15.1       freshingers reserves the right to modify these Terms and Conditions. Such modifications shall be effective immediately upon posting on freshingers.com. You are responsible for the reviewing of such modifications. Your continued access or use of  freshingers.com shall be deemed your acceptance of the modified terms and conditions.